What Aiven does with your Freshdesk data
Aiven only uses the scopes you explicitly approve, applies that context to supported features in your account, and uses outbound actions only when you approve the draft.
- Read the right things. Aiven understands what's in your Freshdesk account and uses it as context when you're messaging, planning, or acting across other apps.
- Act in your voice. When an action is needed — create, update, or send — Aiven writes the draft in your voice using your approved settings and context, then waits for a single-tap approval.
- Improve personalization. Approved activity from this connection can help Aiven keep supported features more consistent over time.
Connecting Freshdesk
You connect Freshdesk with a normal OAuth flow — Aiven only gets the scopes you approve, and you can revoke access from your Aiven dashboard or from Freshdesk itself at any time.
Open Aiven → Connections → Add Freshdesk. The whole thing takes well under a minute, and there's nothing to configure outside Aiffinity.
Privacy
Aiven only ever keeps what the integration needs to function, encrypted in transit and at rest. You can disconnect Freshdesk from the same dashboard, which tears down the token and purges the cached data. Details in our security model and privacy policy.
Other ways Aiven uses Freshdesk
The full list of Freshdesk capabilities lives in the docs provider catalogue. New scopes roll out progressively — every rollout is opt-in and never silently expanded.
Try Aiffinity with Freshdesk
iOS first, Android later. 500 free AI tokens at launch; waitlist users go in the first wave.
Join the waitlist →